Stefano Rivera (tumbleweed)'s Website, Blog, collected bits of code, cruft and other stuff.

Acer Laptop woes - part 5

I’ve been checking Acer’s website often, looking for any update on my laptop repair. It just constantly says “Under Repair”.

Well, after waiting weeks and hearing nothing back from Acer, I called them…

Oh, apparently they faxed me a quote the day after they got the laptop :-(

I don’t remember any fax…

I checked my faxserver logs:

Dec 14 20:51:59 localhost FaxGetty[2802]: STATE CHANGE: RUNNING -> LISTENING
Dec 14 20:51:59 localhost FaxGetty[2802]: STATE CHANGE: LISTENING -> ANSWERING
Dec 14 20:52:05 localhost FaxGetty[2802]: ANSWER: FAX CONNECTION  DEVICE ‘/dev/ttyS1’
Dec 14 20:52:23 localhost FaxGetty[23714]: RECV FAX (000002195): recvq/fax000002099.tif from Fax Server, route to <unspecified>, 0 pages in 0:18
Dec 14 20:52:25 localhost FaxGetty[2802]: RECV FAX (000002195): session with Fax Server terminated abnormally: T.30 T2 timeout, expected page not received
Dec 14 20:52:25 localhost FaxGetty[2802]: RECV FAX: bin/faxrcvd "recvq/fax000002099.tif" "ttyS1" "000002195" "T.30 T2 timeout, expected page not received" "" ""
Dec 14 20:52:35 localhost FaxGetty[2802]: MODEM ROCKWELL RC288DPi/V2.200-K56_DLS
Dec 14 20:52:35 localhost FaxGetty[2802]: STATE CHANGE: RECEIVING -> RUNNING (timeout 30)

etc. I got them to re-send, and the same thing… You’d think they could check their fax system some time (I know that I have no problems on my end) or maybe make their status website say something useful like “awaiting go-ahead from client” instead of “Under Repair”…

And how about phoning me and saying, “did you receive our fax?”. They had a very good system for SMSing me when they got my laptop, so surely they can keep up the good work on contact?

So I called back again, and after having my brain curdled by some incredibly bad hold-music, I tried to get my past contact, Dave Malherbe. He is away in the Dubai (good for him)… I spoke to his manager, Deon, and he said that I have to wait until he can get Dave to approve the quote. Lovely!

Phone SPAM again

Do you need cash in a hurry?”

At 15:14. I got another phone call from Plantinum. The first thing that I got from the woman was a contact number: 086 711 1660

I asked to speak to her boss, but she said he was out. Funny that. When I asked to leave a message, I was hung up on.

The phone call didn’t last for very long… :-(


Here’s a screenshot from the LG Chocolate website:

Screenshot from the LG Chocolate website

Anyone detect a Freudian slip?

Acer Laptop woes - part 4

Well, I got home this morning to find a courier waiting outside my door to collect my laptop.

So, it’s all packed off to Acer. Lets hope I see it again, preferably in working condition :-)


I’ve been doing some themeing work on Clug Park, and it’s pretty much ready to go now. It could still do with some theming work, and probably some more blogs (I bet there are other blogging CLUGgers out there).

It seems that PlanetPlanet might switch to an entirely re-written version of it’s software. That shouldn’t be a problem, I think the themes are still compatible.

We’ve hacked our planet to always display 2 entries from every member. If we switch, the hack will have to be ported. Which isn’t a bad thing, I don’t want to pass the patch upstream if planetplanet is about to switch to another trunk, anyway :-)

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