I’ve been checking Acer’s website often, looking for any update on my laptop repair. It just constantly says “Under Repair”.
Well, after waiting weeks and hearing nothing back from Acer, I called them…
Oh, apparently they faxed me a quote the day after they got the laptop :-(
I don’t remember any fax…
I checked my faxserver logs:
Dec 14 20:51:59 localhost FaxGetty[2802]: STATE CHANGE: RUNNING -> LISTENING
Dec 14 20:51:59 localhost FaxGetty[2802]: STATE CHANGE: LISTENING -> ANSWERING
Dec 14 20:52:05 localhost FaxGetty[2802]: ANSWER: FAX CONNECTION DEVICE ‘/dev/ttyS1’
Dec 14 20:52:23 localhost FaxGetty[23714]: RECV FAX (000002195): recvq/fax000002099.tif from Fax Server, route to <unspecified>, 0 pages in 0:18
Dec 14 20:52:25 localhost FaxGetty[2802]: RECV FAX (000002195): session with Fax Server terminated abnormally: T.30 T2 timeout, expected page not received
Dec 14 20:52:25 localhost FaxGetty[2802]: RECV FAX: bin/faxrcvd "recvq/fax000002099.tif" "ttyS1" "000002195" "T.30 T2 timeout, expected page not received" "" ""
Dec 14 20:52:35 localhost FaxGetty[2802]: MODEM ROCKWELL RC288DPi/V2.200-K56_DLS
Dec 14 20:52:35 localhost FaxGetty[2802]: STATE CHANGE: RECEIVING -> RUNNING (timeout 30)
etc. I got them to re-send, and the same thing… You’d think they could check their fax system some time (I know that I have no problems on my end) or maybe make their status website say something useful like “awaiting go-ahead from client” instead of “Under Repair”…
And how about phoning me and saying, “did you receive our fax?”. They had a very good system for SMSing me when they got my laptop, so surely they can keep up the good work on contact?
So I called back again, and after having my brain curdled by some incredibly bad hold-music, I tried to get my past contact, Dave Malherbe. He is away in the Dubai (good for him)… I spoke to his manager, Deon, and he said that I have to wait until he can get Dave to approve the quote. Lovely!
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I’ve been checking Acer’s website often, looking for any update on my laptop repair. It just constantly says “Under Repair”.
Well, after waiting weeks and hearing nothing back from Acer, I called them…
Oh, apparently they faxed me a quote the day after they got the laptop :-(
I don’t remember any fax…
I checked my faxserver logs:
Dec 14 20:51:59 localhost FaxGetty[2802]: STATE CHANGE: RUNNING -> LISTENING
Dec 14 20:51:59 localhost FaxGetty[2802]: STATE CHANGE: LISTENING -> ANSWERING
Dec 14 20:52:05 localhost FaxGetty[2802]: ANSWER: FAX CONNECTION DEVICE ‘/dev/ttyS1’
Dec 14 20:52:23 localhost FaxGetty[23714]: RECV FAX (000002195): recvq/fax000002099.tif from Fax Server, route to <unspecified>, 0 pages in 0:18
Dec 14 20:52:25 localhost FaxGetty[2802]: RECV FAX (000002195): session with Fax Server terminated abnormally: T.30 T2 timeout, expected page not received
Dec 14 20:52:25 localhost FaxGetty[2802]: RECV FAX: bin/faxrcvd "recvq/fax000002099.tif" "ttyS1" "000002195" "T.30 T2 timeout, expected page not received" "" ""
Dec 14 20:52:35 localhost FaxGetty[2802]: MODEM ROCKWELL RC288DPi/V2.200-K56_DLS
Dec 14 20:52:35 localhost FaxGetty[2802]: STATE CHANGE: RECEIVING -> RUNNING (timeout 30)
etc. I got them to re-send, and the same thing… You’d think they could check their fax system some time (I know that I have no problems on my end) or maybe make their status website say something useful like “awaiting go-ahead from client” instead of “Under Repair”…
And how about phoning me and saying, “did you receive our fax?”. They had a very good system for SMSing me when they got my laptop, so surely they can keep up the good work on contact?
So I called back again, and after having my brain curdled by some incredibly bad hold-music, I tried to get my past contact, Dave Malherbe. He is away in the Dubai (good for him)… I spoke to his manager, Deon, and he said that I have to wait until he can get Dave to approve the quote. Lovely!
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